Alima London – Shipping and Delivery Policy

Thank you for choosing Alima London! We aim to provide a smooth shopping experience with reliable shipping and delivery. Below, you will find information about our shipping process, estimated delivery times, and order tracking.

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Processing times may vary during busy periods, public holidays, or due to unforeseen circumstances.

2. Delivery Timeframes

Our estimated delivery timeframe is 4–10 business days from the date your order has been processed and dispatched, where applicable.

Please note that delivery times are estimates and may vary depending on your location, courier services, customs clearance, public holidays, and other circumstances beyond our control.

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

You can use the tracking number and link provided to check the progress of your delivery.

4. Shipping Rates

Shipping costs are calculated based on factors such as your delivery address, the items ordered, and the available shipping method.

The applicable shipping charges will be displayed at checkout before you complete your purchase.

5. International Shipping

Alima London may offer international shipping to selected destinations. Availability, shipping costs, and estimated delivery times will be displayed during checkout where applicable.

International deliveries may take longer due to customs procedures, local delivery services, and import regulations. Customers may be responsible for applicable customs duties, taxes, or import charges where required by law.

6. Order Confirmation

Once your order has been placed successfully and payment has been confirmed, you will receive an order confirmation email containing your order details.

Please check the information carefully. If you notice any errors, contact our customer support team as soon as possible.

7. Shipping Address Accuracy

Please ensure that your shipping address and contact details are accurate and complete when placing your order.

Incorrect or incomplete information may result in delivery delays or failed delivery attempts. If you need to update your address, contact us as soon as possible. Changes cannot be guaranteed once an order has been processed or dispatched.

Your statutory rights remain unaffected if a delivery issue arises.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first. If you still need assistance, contact our customer support team with your order number.

We will do our best to help investigate the delay and provide an update.

9. Customer Support

If you have any questions or concerns about shipping, delivery, or your order, please contact us by email.

Alima London

Email: support@alimalondon.com

Thank you for shopping with Alima London. We appreciate your trust in us and will do our best to provide a reliable delivery experience.

Alima London Team