Alima London – Refunds & Returns Policy

At Alima London, your satisfaction is important to us. We strive to provide high-quality products and an excellent shopping experience. This Refunds & Returns Policy explains how returns, refunds, and exchanges are handled.

1. Returns Eligibility

We accept returns for eligible products that are unused, unopened, and in their original packaging. For hygiene reasons, certain sealed products may not be eligible for return once opened, except where required by applicable law.

Please inspect your order upon arrival and contact us if you identify any issues.

Nothing in this policy affects your statutory consumer rights.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team as soon as possible at support@alimalondon.com. Please include your order number, a description of the issue, and photographs where possible.

We will review your request and explain the next steps. Depending on the circumstances and applicable law, you may be entitled to a replacement, repair, or refund.

3. Incorrect Orders

If you receive an incorrect item, please contact us at support@alimalondon.com with your order number and details of the item received.

We will work with you to resolve the issue in accordance with applicable consumer protection laws.

4. Non-Returnable Items

Certain products may not be eligible for return for hygiene or safety reasons, particularly sealed personal care products or cosmetics that have been opened after delivery, where the law permits this exclusion.

Exceptions may apply to faulty, damaged, incorrectly supplied, or misdescribed products. Your statutory rights remain unaffected.

5. Refund Processing

Once a return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. The time taken for the funds to appear in your account may depend on your payment provider.

Where a refund is legally due, it will be processed within the