Privacy Policy

Alima London – Privacy Policy

Alima London is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us. By accessing our website or using our services, you acknowledge the practices described in this policy.

1. Information We Collect

We may collect various types of information when you interact with our website, make a purchase, or subscribe to our newsletter.

  • Personal Information: Your name, email address, shipping address, and contact number provided during checkout or when contacting customer support.
  • Payment Information: Payment details necessary to process your purchase. Payments may be handled by secure third-party payment processors. We do not intentionally store complete payment card details on our servers.
  • Device and Usage Information: Technical information about your device and how you interact with our website, such as your IP address, browser type, operating system, and pages visited.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process and fulfil your orders, provide shipment tracking information, and deliver customer support.
  • To send order updates, service announcements, promotional offers, and newsletters where permitted. You can opt out of marketing communications at any time using the unsubscribe instructions provided.
  • To improve our website, products, and services based on customer preferences and feedback.
  • To detect and prevent fraud and help protect the security of our website and systems.
  • To meet applicable legal and regulatory obligations.

3. Data Security

We take data security seriously and use reasonable safeguards to protect personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party providers who help us operate our website, process payments, deliver orders, provide customer support, or perform other business services.
  • Legal Requirements: When disclosure is required by law, legal process, or a competent government authority.
  • Business Protection: Where necessary to protect our rights, customers, or business against fraud or other unlawful activities.

We take reasonable steps to ensure that service providers handle personal information appropriately and in accordance with applicable data protection laws.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve your browsing experience, understand website usage, and support website functionality. You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled. Where required by law, we will request your consent before using non-essential cookies.

6. Links to Third-Party Websites

Our website may contain links to external websites or services. Alima London is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

7. Children's Privacy

Our website is not intended for children who are not legally able to make purchases or provide consent under applicable law. We do not knowingly collect personal information from children in violation of applicable data protection laws. If you believe a child has provided us with personal information improperly, please contact us so we can review the matter and take appropriate action.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to your personal information, correct inaccurate information, request deletion, restrict or object to certain processing, withdraw consent, or request a copy of your information.

You may also have the right to lodge a complaint with your local data protection authority. To exercise any applicable rights, please contact us using the email address below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be published on our website. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us by email.

Alima London

Email: support@alimalondon.com