ALIMA LONDON – Cancel/Change Order Policy

We understand that circumstances may arise where you need to cancel or make changes to your order. At Alima London, we aim to be as accommodating as possible to ensure a smooth and satisfactory shopping experience for you. Below are our guidelines for cancelling or changing your order.

1. Order Modification Policy

Once an order is successfully placed and payment is confirmed, the order enters our processing system. During this time, we strive to dispatch your order as quickly as possible to ensure timely delivery. Therefore, we encourage you to review your order carefully before completing your purchase.

2. Requesting Changes to Your Order

If you wish to make changes to your order, such as modifying the items, quantities, or shipping address, please contact our customer support team at support@alimalondon.com as soon as possible.

We will do our best to accommodate your request if the order has not yet entered the processing stage. Please note that order modifications cannot be guaranteed and may be subject to the order's status and availability of the requested changes.

3. Order Cancellation

If you decide to cancel your order, please contact our customer support team immediately at support@alimalondon.com.

Orders can generally only be cancelled directly before they have been processed or shipped. Once an order is in the processing or shipping stage, we may be unable to stop dispatch. In such cases, you may request a return in accordance with our Refunds & Returns Policy and your applicable statutory cancellation rights.

4. Cancellation of Customised Orders

For personalised or customised orders, cancellation may not be possible once production has begun, depending on the nature of the product and applicable con